November 09, 2020
The REACT survey launches Tuesday, November 10 and this year, the survey will be performed completely online!
What is the REACT survey?
The REACT Customer Service Survey (we refer to it as the REACT resident survey) is a survey conducted by the nationally recognized real estate consulting firm, CEL & Associates, Inc. Each year, Simpson Property Group participates in the survey to gather feedback from our residents.
This year, the survey is going to go entirely online. CEL & Associates, Inc. will be sending a survey link to our residents. The survey is completely confidential and as a thank you, Simpson will be holding a national drawing for residents who submit a survey and enter the drawing. This year’s prizes include 3 months free rent, 2 months free rent, 1 month free rent, ½ month free rent and up to $1,000 rent credit!*
When will I receive the REACT resident survey?
REACT launches tomorrow! CEL & Associates, Inc. will email the survey to residents using the primary resident’s email address that is on file with the leasing office. A reminder email will be sent each week to residents who have not submitted their survey. Once the survey is submitted, CEL will discontinue the reminder emails.
What if I don’t receive the email with the survey link?
Your feedback is truly appreciated!
We recognize that our residents have a choice in apartment living, and we are thrilled that Simpson Property Group communities are chosen as the place our residents call home.
In 2019, CEL & Associates, Inc. awarded 25 Simpson communities with the Platinum A-List Award and 37 Simpson communities with the A-List Award. 2019 was also the 16th consecutive year Simpson Property Group was awarded the A-List Award for Excellence in Customer Service!
Simpson couldn’t achieve this without our residents’ participation and we truly appreciate the time it takes to fill out this important survey. We look forward to hearing from you all soon!
*Prizes vary, ask your leasing team for details.