February 17, 2020
Our community teams are busy preparing for the upcoming REACT resident survey season… are you ready?
What is the REACT resident survey?
The REACT Customer Service Survey (we refer to it as the REACT resident survey) is a survey conducted by the nationally recognized real estate consulting firm, CEL & Associates, Inc. Each year, CEL & Associates, Inc. collects customer service data from thousands of properties and the “Best In The Industry” receive the A-List Awards For Customer Service Excellence. These awards are given to those who are recognized for providing the highest level and quality of service.
How do I participate?
We’re happy you asked! We recognize that our residents have a choice in apartment living, and we are thrilled that Simpson Property Group communities are chosen as the place our residents call home. So we will be asking for your feedback through the REACT resident survey process which begins on Friday, April 17th.
Your community teams are hard at work making plans so you may notice banners, balloons and signs being setup around the community. It is an exciting time of year for our staff who will be holding resident events to promote the REACT resident survey. Be on the lookout for details especially on the REACT drawing; Four lucky residents who fill out the survey will be selected to receive one of four cash prizes with a grand prize of $1,000!
How do I provide feedback outside of REACT season?
Simpson also sends out four online surveys to our residents to collect feedback year-round. Three of these four surveys are paused during REACT season for all participating communities*. These online surveys reconvene for all communities once the REACT survey closes.
Simpson prides itself in providing excellent customer service which is demonstrated by the amount of communities within our portfolio that have received these awards. In 2019, CEL & Associates, Inc. awarded 25 Simpson communities with the Platinum A-List Award and 37 Simpson communities with the A-List Award. 2019 was also the 16th consecutive year Simpson Property Group was awarded the A-List Award for Excellence in Customer Service!
Simpson couldn’t achieve this without our residents’ participation and we truly appreciate the time it takes to fill out this important survey. We look forward to hearing from you all soon!