March 26, 2018
Simpson residents – be on the lookout this week for your 2018 REACT resident survey! The 2018 REACT resident survey will launch on Friday, March 30.
Each year Simpson reaches out to our residents to fill out the REACT resident survey. We recognize that you have a choice in apartment living, and we are thrilled that you continue to choose a Simpson Property Group community as the place you call home.
Simpson also sends out four online surveys to our residents to collect feedback year-round. Three of these four surveys are discontinued during REACT season and will reconvene once the annual REACT survey closes.
You may notice banners, balloons and signs being setup around your community. It is an exciting time of year for our staff who will be holding resident events to promote the REACT resident survey. Be on the lookout for details on the REACT resident survey process as well as the REACT drawing. Four lucky residents who fill out the survey will be selected to receive one of four cash prizes with a grand prize of $1,000!
The REACT Customer Service Survey process was created by the nationally recognized real estate consulting firm, CEL & Associates, Inc. Each year customer satisfaction survey data is collected by CEL & Associates, Inc. from thousands of properties and the “Best In The Industry” receive the A List Awards For Customer Service Excellence. These awards are in recognition of providing the highest level and quality of service.
Simpson prides itself in providing excellent customer service which is demonstrated by the amount of communities within our portfolio that received these awards. In 2017, CEL & Associates, Inc. awarded 33 Simpson communities with the Platinum A List award and 29 Simpson communities with the A List award.
Simpson couldn’t achieve this without YOUR participation and we truly appreciate the time you take out of your day to fill out this important survey. We look forward to hearing from you soon!