November 15, 2017
For the last 16 years, Simpson has reached out to our residents to fill out the REACT survey to help our teams engage with residents by addressing concerns and answering questions. We value each resident’s opinion and are eager to understand the service our team provides when living in a Simpson community.
The REACT Customer Service Survey process was created by the nationally recognized real estate consulting firm, CEL & Associates, Inc. Each year customer satisfaction survey data is collected by CEL & Associates, Inc. from thousands of properties and the “Best In The Industry” receive the A List Awards For Customer Service Excellence. These awards are in recognition of providing the highest level and quality of service.
Simpson prides itself in providing excellent customer service which is demonstrated by the amount of communities within our portfolio that received these awards. In 2017, CEL & Associates, Inc. awarded 33 Simpson communities with the Platinum A List award and 29 Simpson communities with the A List award.
We truly appreciate our resident’s feedback and look forward to 2018!